Terms and Conditions

Last updated: 25 September 2026

Welcome to Lembrar-me-ei.

Lembrar-me-ei is an experience space dedicated to writing, memory and creating moments for the future. Through our experience, customers can write a letter to themselves or someone else, choose a future date for it to be sent and entrust us with keeping it until the agreed time.

These Terms and Conditions govern the use of the Lembrar-me-ei space, bookings made through our website, payments, the letter-writing experience, the storage and dispatch of letters, and the use of the services and products we provide.

By making a booking through our website, the customer confirms that they have read, understood and accepted these Terms and Conditions.

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IDENTIFICATION

Lembrar-me-ei is operated by CONFIDENTE SONHADOR - Lda, a company with Portuguese tax number 519 599 560.

Registered office: Rua Fontainhas, 173, 4000-240 Porto, Portugal
Email: lembrarmeeiofficial@gmail.com
Website: https://lembrarmeei.com/

Whenever expressions such as “Lembrar-me-ei”, “we”, “us” or “our” are used in these Terms and Conditions, they refer to the entity responsible for operating the space.

The “customer”, “user” or “participant” is the person who makes a booking, uses the space, purchases an experience or uses any of the services provided by Lembrar-me-ei.

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PURPOSE

Lembrar-me-ei is an experience space that combines writing and reflection with the option of enjoying drinks and food on the premises.

The main experience involves writing a letter to the future, which may be addressed to the customer or to someone else.

After writing the letter, the customer may choose a future date or year for it to be sent. Lembrar-me-ei will then store the letter until the chosen date.

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BOOKINGS

3.1.

Bookings for Lembrar-me-ei experiences are made exclusively through the official website.

To make a booking, the customer must select the desired experience, an available date and time, provide the requested details and complete the corresponding payment.

A booking will only be considered confirmed once payment has been completed and the corresponding confirmation has been received.

3.2.

Bookings made through private social media messages, telephone calls or other contact methods are not accepted, unless Lembrar-me-ei expressly states otherwise.

3.3.

The customer is responsible for carefully checking the date, time, number of participants and all other details before completing the booking.

3.4.

After the booking has been confirmed, the customer should keep the confirmation email or receipt.

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PAYMENTS

All prices displayed on the website are in euros (€) and include applicable taxes, unless expressly stated otherwise.

Payment for the booking is made online using the payment methods available on the website at the time of purchase.

The booking is only confirmed once payment has been validated.

The customer is responsible for providing accurate and up-to-date information during the booking process.

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CANCELLATION AND REFUND POLICY

Bookings for experiences with a specific date and time are considered final once payment has been confirmed.

Lembrar-me-ei does not issue refunds for bookings cancelled by the customer, unless legally required or where Lembrar-me-ei itself cancels the experience.

This policy applies, in particular, where the customer:

  • cannot attend on the chosen date;
  • forgets the booking;
  • arrives after the scheduled start time;
  • cannot attend for personal reasons;
  • made a booking by mistake;
  • changes their plans after making the booking.

Nothing in these Terms and Conditions affects consumer rights arising from applicable mandatory legal provisions.

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CHANGES TO BOOKINGS

Requests to change the date or time must be sent to lembrarmeeiofficial@gmail.com, subject to availability.

Where availability permits, Lembrar-me-ei may allow a booking to be moved to another date.

A change is not an automatic customer entitlement and may be subject to conditions communicated at the time of the request.

Changes will not be accepted once the experience has started or the booked time has passed.

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LATE ARRIVALS AND NO-SHOWS

The customer must arrive at the venue on the date and at the time stated in the booking confirmation.

We recommend arriving a few minutes before the scheduled start time.

In the event of a late arrival, Lembrar-me-ei may allow entry provided this does not disrupt the experience or other participants.

Late arrival may reduce the time available for the experience, without entitlement to a refund or compensation.

Failure to attend (“no-show”) does not entitle the customer to a refund.

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THE LETTER TO THE FUTURE EXPERIENCE

The letter to the future experience allows the customer to write a message intended to be received at a future date.

The customer may choose:

  • the recipient of the letter;
  • the message they wish to write;
  • the desired date or year for sending the letter;
  • the destination address.

Lembrar-me-ei does not read, correct, alter or interfere with the content of letters, except in the circumstances set out in these Terms and Conditions or where necessary to comply with a legal obligation.

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CONTENT OF LETTERS

The customer is solely responsible for the content of the letter they write.

Content is not permitted if it:

  • is illegal;
  • contains threats;
  • promotes violence;
  • contains unlawful material;
  • infringes the rights of third parties;
  • is used for fraudulent purposes;
  • could put the safety of third parties or Lembrar-me-ei itself at risk.

Lembrar-me-ei reserves the right to refuse to accept or send a letter where there are reasonable grounds to believe that its content violates the law or these Terms and Conditions.

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STORAGE OF LETTERS

Once the experience has ended, Lembrar-me-ei will be responsible for storing the letter until the sending date chosen by the customer.

Reasonable measures will be taken to ensure that letters are preserved and kept safe.

Due to the potentially lengthy storage period, completely risk-free preservation cannot be guaranteed.

Lembrar-me-ei will, as far as reasonably possible, take appropriate measures to minimise the risk of letters being lost, damaged or deteriorating.

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SENDING DATE

The letter will be prepared for sending on the date or during the period chosen by the customer.

The date specified by the customer is the intended sending date and is not necessarily the exact date on which the recipient will receive the letter.

Delivery will depend on the postal or delivery services used and other factors beyond the control of Lembrar-me-ei.

Lembrar-me-ei cannot guarantee delivery by the postal service on a specific date.

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DELIVERY ADDRESS

The customer is responsible for providing a complete, accurate and up-to-date address.

Lembrar-me-ei will not be responsible for delays, returns or failed deliveries resulting from:

  • an incorrect address;
  • an incomplete address;
  • the recipient moving house;
  • the recipient being absent;
  • refusal to accept delivery;
  • a non-existent address;
  • changes to postcodes;
  • other factors attributable to the customer or recipient.

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CHANGING THE DELIVERY ADDRESS

The customer may request a change to the delivery address before the planned sending date.

Each address change request costs €10, covering the administrative costs of updating the details and preparing the letter for sending.

The €10 payment must be made before the change is processed.

The request must be made through your account on the website.

Lembrar-me-ei cannot guarantee changes requested after the letter has been prepared or dispatched.

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RETURNED OR UNDELIVERED LETTERS

If a letter is returned to Lembrar-me-ei due to the address provided, the recipient being absent, refusal to accept delivery or any other reason preventing delivery, Lembrar-me-ei may contact the customer to request a new address.

Lembrar-me-ei will keep the letter for a maximum of 6 months after it is returned.

During this period, the customer may contact us to provide a new address and, where applicable, pay the costs associated with sending the letter again.

After 6 months, if delivery has not been possible or a new address has not been provided, Lembrar-me-ei may securely destroy the letter.

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PERSONAL DATA PROTECTION

Lembrar-me-ei may collect and process the personal data necessary to:

  • process bookings;
  • process payments;
  • provide the experience;
  • store and send letters;
  • contact the customer;
  • issue tax documents;
  • comply with legal obligations;
  • respond to requests.

Personal data will be processed in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

Full information about the processing of personal data is available in the website’s Privacy Policy .

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CONFIDENTIALITY OF LETTERS

Lembrar-me-ei recognises the personal and private nature of the letters submitted as part of the experience.

Letters will not be used for commercial, advertising or publicity purposes without appropriate authorisation, unless there is a legal basis permitting or requiring such processing.

Lembrar-me-ei will not publish photographs, videos or the content of letters on its social media or website without appropriate consent.

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DRINKS AND FOOD PRODUCTS

Lembrar-me-ei may provide coffee, tea, drinks, biscuits, pastries and/or other food products for consumption on the premises.

Products may contain or have been in contact with allergens.

Customers with food allergies or intolerances must inform the Lembrar-me-ei team before consuming any products.

Products may vary according to availability.

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RULES FOR USING THE SPACE

All customers must use the space responsibly and respectfully.

The following are not permitted:

  • damaging furniture or equipment;
  • disturbing other customers;
  • behaving aggressively or abusively;
  • using the space for unlawful activities;
  • consuming unauthorised products;
  • smoking inside the premises;
  • causing damage intentionally or through negligence.

Lembrar-me-ei may ask anyone whose behaviour compromises safety, the normal operation of the venue or other customers’ experience to leave the premises.

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MINORS

Where applicable, minors must be accompanied by a responsible adult.

The accompanying adult is responsible for the minor throughout their time on the premises.

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PHOTOGRAPHY AND VIDEO ON THE PREMISES

Lembrar-me-ei may take photographs or videos for brand communication and promotional purposes, in compliance with applicable legislation on image rights and data protection.

Where specific authorisation is required, it will be requested from the participant.

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INTELLECTUAL PROPERTY

All content on the website and associated with the Lembrar-me-ei brand, including text, photographs, logos, graphics, visual identity and design, is owned by Lembrar-me-ei or used with the permission of the respective rights holders.

This content may not be reproduced, distributed, altered or used commercially without prior authorisation.

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LIABILITY

Lembrar-me-ei undertakes to provide the contracted services with due care and in accordance with the information made available to the customer.

Lembrar-me-ei cannot be held liable for circumstances beyond its reasonable control, including postal service failures, transport problems, unreported address changes, third-party failures or other unforeseen events.

This clause does not limit the consumer rights provided for under applicable legislation.

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FORCE MAJEURE

Lembrar-me-ei will not be liable for failure or delay in fulfilling its obligations where this results from circumstances that cannot reasonably be controlled.

Force majeure events may include, among others:

  • natural disasters;
  • fires;
  • floods;
  • widespread power failures;
  • IT system failures;
  • acts of public authorities;
  • pandemics or emergencies;
  • conflicts;
  • third-party strikes;
  • postal service disruptions;
  • other unforeseeable or unavoidable circumstances.

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CHANGES TO THE TERMS AND CONDITIONS

Lembrar-me-ei may amend these Terms and Conditions whenever necessary, particularly due to changes in legislation, operations or the way services are provided.

The updated version will be made available on the website.

Changes will not affect rights acquired in relation to bookings already made, unless required by law.

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APPLICABLE LAW

These Terms and Conditions are governed by Portuguese law.

For any questions relating to the services provided, the customer may contact Lembrar-me-ei using the contact details available on the website.

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CONTACTS

For any questions about bookings, experiences, letters, payments or these Terms and Conditions, you can contact us at:

Lembrar-me-ei
Email: lembrarmeeiofficial@gmail.com
Address: Rua Fontainhas, 173, 4000-240 Porto, Portugal
Website: https://lembrarmeei.com/
Instagram: @lembrar.me.ei

ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may contact a legally competent Alternative Dispute Resolution (ADR) body, including CICAP - Porto Consumer Information and Arbitration Centre, where the dispute falls within its territorial and subject-matter jurisdiction. Information, contact details and submission of complaints: https://cicap.pt/. This information does not constitute a declaration of voluntary membership and does not affect mandatory arbitration rules or access to the courts.